Experience-360
The hotel in the guest's pocket, and the work queue behind it.
PerryOn the desk before the guest reaches it
- Built for
- Hotels and resorts, single property or group
- How it works
- Subscription, sign up per property
- Stage
- In build
The problem
A guest wants the restaurant menu, a late checkout and two more towels without walking to reception. Staff want those requests to arrive in one place, routed to the right department, with a status the guest can see without asking again.
What it does
Experience-360 is three systems under one roof: a content engine where each property configures its own directory, catalogue, menus and offers; request routing that lands a guest's order with the right department and tracks it to done; and messaging that keeps the guest informed without a phone call. Four surfaces run on one backend.
How it works
Each property configures itself
Directory, service catalogue, menus, opening hours and offers are per-property. Head office sets the shape, each hotel fills it in.
Requests route themselves
A towel request goes to housekeeping, a club sandwich to the kitchen. Each lands in a department queue with a status the guest can watch.
Tenant isolation that's tested, not assumed
The development seed runs four Malta properties with overlapping staff accounts, so cross-tenant leaks show up in testing rather than in production.
A look at it
An impression of the interface, not a screenshot. The real thing is still being built.
Where it's used
Guest app
Guests, on their own phone, no download
Staff app
Housekeeping, F&B and front desk
Admin console
Property and group managers
In-room tablet
The guest app in kiosk mode
Where it's up to
Kept current on purpose. If it isn't in the left column, it doesn't work yet.
Working today
- Tenant → directory → catalogue → cart → order → staff queue → live status, end to end
- Admin console for property content, catalogues and staff roles
- Kiosk mode: the guest app running on an in-room tablet from the same codebase
Next up
- Guest↔staff messaging and push notifications
- PMS adapter and card payments
- Stay-lifecycle automation, upsell engine, surveys and vouchers
Built with
- Next.js
- TypeScript
- PostgreSQL
- PWA
Interested in Experience-360?
We're taking on a small number of early properties. Ask us anything, including what it can't do yet.
Talk to us about Experience-360